Contact Us

Let’s Connect

  • (513) 942-4422 Toll Free: (888) 442-7998

    Mon - Fri: 8:30 a.m. to 5:30 p.m. Sat: 8:30 a.m. to Noon

    Email: afcu@aurgroup.org

    Chat: Ask AVA, the AurGroup Virtual Assistant 24/7. Live representatives available during business hours.

  • 8811 Holden Blvd., Fairfield, OH 45014

  • You can activate a new card, change your PIN, or access other self-service options.

    Card Self-Service: 1-800-992-3808

  • Our fraud department may have called you about unusual activity on your account. Please confirm if the transaction(s) were yours by contacting:

    Debit Card Fraud Prevention Message Center at (833) 735-1891

  • ATM/Debit: (833) 462-0798

    Credit Card: (800) 523-5354

We’re excited to offer LIVE Chat during business hours. And so much more is coming soon, including the return of a bank-by-phone service like our old Teller 24.