Security and Fraud Protection

Our number one priority each day is to keep our members’ accounts and information safe. In addition to taking strong security measures to safeguard your accounts, AurGroup also provides helpful tips, tools, and resources so you can better protect yourself from fraud.

How AurGroup Protects Against Fraud

AurGroup will never do the following:

  • Contact you via email, phone, or text asking you to provide personal information or update/validate your personal information

  • Ask you to enter your personal account information directly in an email or chat box

  • Threaten to close or suspend your account if you do not provide your personal account information

  • Request your personal account information because your account has been compromised

AurGroup Helps Keep Your Accounts Safe And Secure.

  • Your accounts come with Zero Liability Protection, meaning you won’t be held responsible for unauthorized transactions on your accounts.(Note: this doesn’t apply to subscriptions or memberships you previously authorized)

  • Each of your AurGroup deposit accounts is insured up to $250,000 by American Share Insurance

AurGroup is here to help you keep your accounts and financial information safe and secure. We’ll do our part, but you must do yours. If you have concerns about your account, please contact us.

Beware of Calls, Texts, or Emails that look real

Fraudsters are clever. They can alter Caller ID information to make it look like the call or text is coming from a company you know, like AurGroup. Always remember to stop and think. Watch this video to learn more.

Scam Checker - are you being scammed?

How You Can Help Prevent Fraud

Here are 10 tips to prevent fraud on your accounts:

  1. Never give out account information, including your PIN, via online, over the phone, or by text. Remember, AurGroup (or any reputable company) WILL NOT contact you to verify information they should already know.

  2. Don’t respond to unsolicited phone calls, text messages, or emails asking for personal information or to send money.

  3. Change your personal password information every few months.

  4. Review and monitor your accounts at least two to three times per week using Online or Mobile Banking.

  5. Set up email or text alerts through online banking or Card Valet to notify you of account activity.

  6. Before using ATMs and other card-reading devices, ensure they have not been tampered with. A simple tug on the card-reader will do the trick.

  7. Review copies of your credit report as often as every four months (requesting your annual credit report from a different credit bureau each time) to check for inaccuracies. And, contact the credit bureaus directly, don’t rely on online companies. You can contact the three major credit bureaus, Equifax, Experian, or TransUnion, to place a freeze on your credit at no cost. AurGroup will do a free credit report analysis for you annually. 

  8. Use caution when sharing personal information online and ensure the website is secure. There’s a reason why secure websites put you through a variety of security questions and tests.

  9. If you receive a check through the mail, make sure you know the person sending it and that you are expecting the check. If not certain, you can request that we place on an extended hold as a protective measure. If it seems to good to be true, it’s probably a scam.

  10. If you’re unsure about any activity on your accounts, please contact us right away.