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Mobile Banking Access FAQ's

Q. How do I access AurGroup Financial Credit Union Mobile Banking?
A. In order to access AurGroup Financial Credit Union Mobile Banking, you need AurGroup Financial Credit Union On-Line Banking access (a valid User ID and Password) and a mobile device with an Internet connection. Simply enter the AurGroup Financial Credit Union Mobile Banking URL, www.aurgroup.org into the browser of your internet-enabled mobile device and then log in using your AurGroup Financial Credit Union On-Line Banking User ID and Password.

Q. Who is AurGroup Financial Credit Union's Mobile Banking provider?
A. MShift powers AurGroup Financial Credit Union's Mobile Banking. For more information on MShift, visit their web site at http://www.mshift.com.

Q. Which mobile devices are supported for AurGroup Financial Credit Union Mobile Banking?
A. You can access AurGroup Financial Credit Union Mobile Banking from any Internet-enabled mobile device including iPhones, iPads and iPod Touches, Android Phones, RIM Blackberry Phones, Palm Pres and Treo, Pocket PC devices, and internet-enabled flip phones.

Q. How does AurGroup Financial Credit Union Mobile Banking handle security?
A. AurGroup Financial Credit Union Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift's servers, and AurGroup Financial Credit Union's web servers is encrypted using Secure Socket Layer (SSL) certificates.

Q. Is there a fee to use AurGroup Financial Credit Union Mobile Banking?
A. No. AurGroup Financial Credit Union Mobile Banking is free of charge.

Q. What AurGroup Financial Credit Union On-Line Banking services does AurGroup Financial Credit Union Mobile Banking include?
A. AurGroup Financial Credit Union Mobile Banking includes the following On-Line Banking services:

  • Account Summaries
  • Account Transaction History
  • Transfers
  • View due bills (bill pay)
  • Pay Bills
  • View Pending Bill Payments
  • Cancel Pending Bill Payments
  • View Bill Payment Histories

 

Q. What happens if I get locked out of AurGroup Financial Credit Union Mobile Banking?
A. As with AurGroup Financial Credit Union On-Line Banking, you must call AurGroup Financial Credit Union Electronic Banking Department to reset your password. Once your password is reset, you must first specify your new password on AurGroup Financial Credit Union On-Line Banking via your PC. For security reasons, you may not specify your new password on AurGroup Financial Credit Union Mobile Banking. Once your password is set up on your PC, you may use your User ID and password to immediately log in to AurGroup Financial Credit Union Mobile Banking.

Q. Can I use AurGroup Financial Credit Union Mobile Banking if I don't have a AurGroup Financial Credit Union On-Line Account?
A. No. You must have an On-Line Banking User ID and Password in order to use Mobile Banking.

Q. I know I am entering my login information correctly, but I can't login.
A. There may be one of several things that are occurring with your On-Line Banking account.

  • On-Line Banking may be down. This can be confirmed by logging into www.aurgroup.org from a PC to verify.
  • MultiFactor Authentication (MFA) challenge questions may not have been set up on your account. Please go to On-Line Banking and set that up.
  • You may have one or more pages showing up on On-Line Banking that requires your attention, such as email address confirmation pages, security update pages, or Terms and Conditions update. You will need to login to On-Line Banking and take care of those pages before you can use Mobile Banking for privacy and security reasons.

 

Q. Is there a list of steps I can take to see why I can't login?
A. The following steps will narrow down any login problem:

  • Login to On-Line Banking, (www.aurgroup.org), if you can't login to On-Line Banking, you cannot login to Mobile Banking.
  • Make sure the first page you see after you login shows your account information, not a promotion or a page which asks you to confirm information such as your email address. If one of these pages appears, respond as appropriate to the page, and try logging in to Mobile Banking after you have done that.

 

Q. I keep getting locked out of my account when I try to login on my mobile phone. Why doesn't it accept my login information?
A. Using your mobile phone to enter data takes a little practice. Passwords are not case sensitive; make sure you are entering your password exactly as it is set up. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Q. Why can't I see the first few transactions of my account history?
A. Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More", it will take you to the next page of information.

Q. My phone's home page for the Internet is a Google search page. When I put www.aurgroup.org in the search field, Mobile Banking doesn't show up.
A. Do NOT put the URL for Mobile Banking in a search engine's search field. Instead, use the browser's Menu button and select the item where you can enter a URL directly, e.g., "Go to" or "Go to URL", or click on the URL locator bar at the top of the browser and enter the URL directly.

Q. When I use the Back button on my browser, weird things happen, like a blank page comes up or the previous page with error messages.
A. Never use the browser's Back button on a phone with Mobile Banking, especially after a page where you have entered information and pressed Submit or Continue. Use the links and tabs to navigate through the pages.

Q. How do I know if my phone is web-enabled?
A. If you have a browser that allows you to see web pages on your phone's main menu or home page, then it is web-enabled. The browser icon is usually a picture of Earth. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Q. I can't login with the Mobile Banking application that came with my phone.
A. There are several generic applications that claim that they can provide logins to your account. There is no guarantee that any of those will work or have reliable features. AurGroup Financial Credit Union's official Mobile Banking solution is found by entering www.aurgroup.org into your phone's browser, not by using an application supplied by your carrier or a third party.

Q. Is there a way I can get an icon for Mobile Banking on my iPhone?
A. Go to www.aurgroup.org on your iPhone web browser. When Mobile Banking is on the page, press the "+" button at the bottom of the browser, and press the "Add to Home Screen" button. A screen will appear with the icon to be put on your iPhone and a title that you can modify. Press Add when you are done, and that icon and title will be on your iPhone.

Q. I'm sure I'm typing in the right characters. Or am I?
A. IPhones automatically capitalize the first character you type in a text field. That is seen by the shift button on the left side of your keyboard being highlighted. You can force the character to be lower case by pressing the shift button once so it is not highlighted.

Q. Why am I unable to login using my Blackberry phone?
A. Please check the setting on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

Q. I cannot connect to Mobile Banking with my business Blackberry.
A. You must be logged in to the Blackberry Enterprise Server that your phone subscribes to in order to be able to access the internet on your phone.

Q. I'm sure I'm typing in the right characters. Or am I?
A. Blackberry Phones automatically capitalize the first character you type in a text field. You may have to backspace to delete the first character and then type it again. The character is not capitalized the second time.

Q. My Blackberry is not letting me download the Blackberry shortcut on my business Blackberry.
A. There may be permissions issues with the Blackberry Enterprise Server that need to be modified. Please contact your Blackberry Enterprise Server administrator to resolve.

Q. When I use the Back button on my browser, weird things happen, like a blank page comes up or the previous page with error messages.
A. Never use the browser's Back button on a phone with Mobile Banking, especially after a page where you have entered information and pressed Submit or Continue. Use the links and tabs to navigate through the pages

Q. When I attempt to go to http://www.aurgroup.org, I get an error message, "Access Denied: Insecure SSL Request".
A. When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are un-trusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions." If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Q. I am able to view the home page of the AurGroup Financial Credit Union Mobile Banking on my Pocket PC, but when I attempt to log in I get an error message.
A. When you attempt to gain access to a secure website from Windows CE, you may receive the following error message: "Unable to establish secure connection" Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found" or "Unable to establish secure connection" To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web Site: Click Here. Download the needed file, and then synchronize your Pocket PC.


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