Don’t get tricked by scammers!

Fraudsters are getting more creative, but a few smart habits can help keep your money and personal information safe.

Know the warning signs. Stop the scam before it starts.

  • Keep your personal information personal. NEVER share your passwords, account numbers, Social Security number or security codes with someone who unexpectedly contacts you.

  • Bitcoin ATMs are a BIG red flag! NEVER deposit cash into a Bitcoin ATM because someone calls, texts or emails demanding payment. Legitimate businesses and government agencies won't demand payment this way.

  • Think before you click. NEVER click links in unexpected texts or emails. When in doubt, go directly to the company's website.

  • Don't fall for an imposter. Scammers can make calls and texts look like they come from AurGroup or another trusted organization. Caller ID isn't proof!

  • Don't let fear make the decision. Scammers love to create panic and urgency. If someone says you must act RIGHT NOW to protect your money, stop and verify.

When in Doubt, Check It Out!

If something doesn't feel right, trust your instincts. Hang up, don't click, and don't respond.

AurGroup is here to help. If you receive a suspicious call, text, or email claiming to be from us, contact us directly at 513-942-4422.

How AurGroup Protects Against Fraud

AurGroup will never do the following:

  • Contact you via email, phone, or text asking you to provide personal information or update/validate your personal information

  • Ask you to enter your personal account information directly in an email or chat box

  • Threaten to close or suspend your account if you do not provide your personal account information

  • Request your personal account information because your account has been compromised

AurGroup Helps Keep Your Accounts Safe And Secure.

  • Your accounts come with Zero Liability Protection, meaning you won’t be held responsible for unauthorized transactions on your accounts.(Note: this doesn’t apply to subscriptions or memberships you previously authorized)

  • Each of your AurGroup deposit accounts is insured up to $250,000 by American Share Insurance

Learn more

AurGroup helps keep your accounts and financial information safe and secure. We’ll do our part, but you must do yours. If you have concerns about your account, please contact us.

Scam Checker - are you being scammed?

How You Can Help Prevent Fraud

Here are 10 tips to prevent fraud on your accounts:

  1. Never give out account information, including your PIN, via online, over the phone, or by text. Remember, AurGroup (or any reputable company) WILL NOT contact you to verify information they should already know.

  2. Don’t respond to unsolicited phone calls, text messages, or emails asking for personal information or to send money.

  3. Change your personal password information every few months.

  4. Review and monitor your accounts at least two to three times per week using Online or Mobile Banking.

  5. Set up email or text alerts through online banking or Card Valet to notify you of account activity.

  6. Before using ATMs and other card-reading devices, ensure they have not been tampered with. A simple tug on the card-reader will do the trick.

  7. Review copies of your credit report as often as every four months (requesting your annual credit report from a different credit bureau each time) to check for inaccuracies. And, contact the credit bureaus directly, don’t rely on online companies. You can contact the three major credit bureaus, Equifax, Experian, or TransUnion, to place a freeze on your credit at no cost. AurGroup will do a free credit report analysis for you annually. 

  8. Use caution when sharing personal information online and ensure the website is secure. There’s a reason why secure websites put you through a variety of security questions and tests.

  9. If you receive a check through the mail, make sure you know the person sending it and that you are expecting the check. If not certain, you can request that we place on an extended hold as a protective measure. If it seems to good to be true, it’s probably a scam.

  10. If you’re unsure about any activity on your accounts, please contact us right away.