A little technology. A lot of heart.

AVA may be powered by technology, but her personality has a human touch! Her friendly face was hand-drawn by a talented local student — not generated by AI. Just one more way we're keeping our community at the heart of what we do.

What Can AVA Do For You?

Whether you’re calling or chatting, AVA is ready to help — 24/7!

Call AVA

Your banking assistant, day or night.

Call AurGroup and simply tell AVA what you need. She can:

  • ✓ Check account balances
  • ✓ Review recent transactions
  • ✓ Transfer between AurGroup accounts
  • ✓ Answer everyday banking questions

Secure identity verification required for personal account information.

Chat with AVA

Quick answers. No phone call needed.

Click the chat icon on our website and ask away! AVA can help with:

  • ✓ Branch hours and locations
  • ✓ Accounts and loans
  • ✓ Debit cards and digital banking
  • ✓ Payments and other FAQs

Personal account access isn't available through chat.

Need a Person?

We've got those, too!

AVA is pretty smart, but she knows when to call in the humans.

  • ✓ Get connected to the right team
  • ✓ Speak with someone during business hours
  • ✓ Request a callback when available

Real people. Real relationships. That's AurGroup.

Just say what you need!

No complicated phone menus. Just talk naturally. You can say things like I want to “check my balance,” “talk about a loan,” or “branch hours.”

 
 

Your account. Your security.

Secure banking by phone

1

Enter SSN

Use your phone keypad.

2

Receive a Code

Sent to your mobile number on file.

3

Verify & Go

Enter the code to access account services.


For your protection, only enter personal information when you've called AurGroup directly using our published phone number. Never share a verification code with someone who unexpectedly contacts you.

Phone or chat? AVA does both!

Call AVA

Questions, balances, transactions and transfers. Available 24/7.

Secure account authentication available.

Chat with AVA

Get answers to FAQs and general banking questions. Available 24/7.

Personal account access not available in chat.

A relationship you can bank on.

Even At 2 A.M.

AVA is right here whenever you need her.